Privacy Policy
Contact details
info@spotwhite.com
What information we collect, use, and why
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
- Names and contact information
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Video and CCTV recordings of private or staff only areas
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Purchase or viewing history
- Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Legitimate interest:
- In order to create and maintain membership accounts so customer can access our facilities.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Where we get personal information from
- People directly
- CCTV footage, or other recorded images
Who we share information with
Data processors
Membership management and payments platform
This data processor does the following activities for us: Manages membership and point of sale
Brevo – This data processor does the following activities for us: email and sms marketing
Memsec – This data processor does the following activities for us: manages membership, email and sms marketing, point of sale.
Facebook – This data processor does the following activities for us: advertising and measurement.
Google – This data processor does the following activities for us: Allows us to measure our website performance
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
How we use cookies
The Spot White website has a variety of useful features and tools, and to make best use of them your computer, tablet or mobile device will need to accept cookies.
We use cookies for marketing and advertising
Targeting & Performance cookies
- Google Analytics
We use targeting cookies to aid with research into how visitors use our site so we can make improvements tailored to user needs and also to advertise our services.
How you can manage cookie consent
Other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
In some browsers, our site will create local storage and session storage as well as cookies. Local storage and session storage are another type of file placed on your device that can hold data. They will often appear when a website has video or audio content.
You can delete local storage and session storage in the same way that you delete cookies.
Most web browsers allow some control of most cookies through the browser settings.
Third party software tools can also be used to block or restrict certain cookies and tracking technologies.
To find out more about cookies, including how to see what cookies and other technologies have been set and how to manage and delete them, please visit allaboutcookies.org and youronlinechoices.com.
Last updated
6 June 2024